Business Support Advisor

Salary, working hours location

£23,040.00 per annum for 36 hours per week

Guildford Borough Council Offices, Millmead House, Millmead, GU2 4BB

Additional Information

This position is a six month fixed term contract/secondment.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

The Role

We are looking for a Business Support Advisor to support the Adult Customer Relations Team. The post sits within the Adult Customer Relations Team reporting to the Customer Relations Manager.

You will be responsible for:

  • Running the Customer Relations Database
  • Ensuring our customers’ data requirements are fully met
  • Ensuring our customers’ reporting requirements are fully met
  • Dealing with a variety of requests from customers
  • Managing data to a high level to ensure the smooth running of the complaints function within the team
  • Presenting high level/high quality data to regular quarterly reports to Senior Managers and Members
  • Speaking with external customers and responding to requests
  • Building relationships with a variety of stakeholders, such as team managers, senior management and external partners
  • Supporting the Customer Relations Manager

You will oversee large amounts of data recording, reporting and data analysis so excellent Microsoft Excel skills are essential. The role will also involve speaking with customers both internal and external, therefore excellent communication skills are also essential.

You will be required to support a number of stakeholders with all aspects of complaints management (including people using services, their advocates, managers in Surrey County Council and in partner organisations, elected Members and MPs and their PAs). You will be approachable and personable with a calm and efficient work style. You will also have excellent organisational skills and be able to prioritise your work to meet the demands of a busy but friendly office and be able to work on your own and as part of a team. You will ideally be enthusiastic about the work of a Customer Relations Team and being the front line for dealing with customers and people wishing to complain or offer other feedback.

This role is an important part of the Adults Customer Relations team for Adult Social Care and the efficiency and effectiveness of your work will contribute significantly to the reputation of our service.

You will receive full training and support and in return we will expect you to quickly develop your confidence and competence in order to provide advice, information and support to your customers.

None

Interview Date

Please note that this advert closes at 23:59 17th August 2014

Contact Information

For an informal discussion about this role please contact Karla Butler on 01483 518465.

About SCC

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Article source: http://www.jobsgopublic.com/jobs/business-support-advisor-adult-customer-relations-team-100001938?cf=rss

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Monday, August 18th, 2014 Employment Opportunities Comments Off

LLDD Tutors (B59DA)

Main Purpose

To plan and deliver programmes of adult learning to vulnerable adults within Medway Community Learning at the times and venues agreed. To be responsible for preparing a scheme of work and lessons appropriate to the learners including a written lesson plan for each lesson taught. To monitor, assess and record the progress of the learners, individually or as a group and give advice to learners in relation to their learning. Evaluate the effectiveness of the teaching and respond to the feedback given.

Carry out administration duties according to the guidelines given and attend department and service staff meetings. To participate in training opportunities in order to meet national

Be aware of health and safety responsibilities and work to promote and apply the Service safeguarding and safe recruitment policies. To act in accordance with Medway Council’s and MACLS Equal Opportunities policy.

Applicants must hold/have the following:

Minimum of English and Maths at Level 2 or willingness to undertake the Adult Literacy and Numeracy test within the first year of appointment (Essential)

Full (or working towards) subject specific qualification in the subject to be taught

  • Full (or working towards) qualification in the teaching of adults, Certificate in Education/ DTLLS, must have minimum of PTLLS

Along with all other essential requirements as listed in the job profile below.

Medway is a unitary authority in South East England with superb transport links to London.

The council understands that a motivated workforce is the most important factor for it to be successful and achieve its aims. It’s vital that employees feel rewarded for their contribution.

As a Medway Council employee you will have the opportunity to develop both professionally and personally by undertaking relevant training opportunities, enjoy a comprehensive benefits package including competitive rates of pay and pension scheme along with access to an employee advice, information and counselling service, employee forums and an employee discount scheme for national and local retailers.

Important Information

If you have any queries, please contact us on 01634 334499 or if you would like to have an informal discussion with the recruiting manager call Geraldine Burden on 01634 338488.

Please note that if you are shortlisted for interview we will normally contact you via email, therefore, please ensure you state this on your application. If you are a current Medway Council employee you will be contacted at your registered work email address only.

Please visit http://www.mindfulemployer.net/employees.html for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

Vacancy Downloads

How To Apply

Please complete your application online, by following the attached link. If you take the option to register with us you can save your details and do not have to complete the form in one sitting.

If you are unable to do this and would prefer to be sent a hard copy please contact 01634 333333 ( Monday to Friday 8.00am – 8.00pm, Saturday 9.00am – 1.00pm).

This information can be made available in other formats and languages, by phoning 01634 333333.

Apply Now

Article source: http://www.jobsgopublic.com/jobs/lldd-tutors-b59da-bsd-14-5117?cf=rss

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Saturday, August 16th, 2014 Employment Opportunities Comments Off

Art Model Portrait (B61DA)

We are currently recruiting for models to post for our portrait (clothed) classes. We welcome applications from people of all ages, genders, races, sizes and body types including those with disabilities. It is our intention to represent everyone through our portrait drawing classes. You will need to be able to hold a pose for up to an hour at a time – a typical session will be two hours with a 15-20 min break halfway through. We need models for both day and evening sessions. Must be over 18.

Main purpose of job

To adopt a pose as required by the artists and tutor, maintain that pose and expression for an extended period of time.

To model in costume as required. Observe all standards of conduct and behaviour to maintain professionalism at all times.

Act in accordance with the equal opportunities policy and undertake the duties as required by corporate and directorate action plans.

Comply with the necessary health and safety and Safeguarding regulations and draw to the attention of the appropriate senior staff any issues. To undertake training as required. To complete a self-declaration form.

Applicants must hold/have the following:

  • Ability to maintain a pose and expression for extended periods of time and revisit exact pose and expression following a break

Medway is a unitary authority in South East England with superb transport links to London.

The council understands that a motivated workforce is the most important factor for it to be successful and achieve its aims. It’s vital that employees feel rewarded for their contribution.

As a Medway Council employee you will have the opportunity to develop both professionally and personally by undertaking relevant training opportunities, enjoy a comprehensive benefits package including competitive rates of pay and pension scheme along with access to an employee advice, information and counselling service, employee forums and an employee discount scheme for national and local retailers.

Important Information

If you have any queries please contact us on 01634 334499 or if you would like to have an informal discussion with the recruiting manager call Karen Davey on 01634 338436.

Please note that if you are shortlisted for interview we will normally contact you via email, therefore, please ensure you state this on your application. If you are a current Medway Council employee you will be contacted at your registered work email address only.

Please visit http://www.mindfulemployer.net/employees.html for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

Vacancy Downloads

How To Apply

Please complete your application online, by following the attached link. If you take the option to register with us you can save your details and do not have to complete the form in one sitting.

If you are unable to do this and would prefer to be sent a hard copy please contact 01634 333333 ( Monday to Friday 8.00am – 8.00pm, Saturday 9.00am – 1.00pm).

This information can be made available in other formats and languages, by phoning 01634 333333.

Apply Now

Article source: http://www.jobsgopublic.com/jobs/art-model-portrait-b61da-bsd-14-5116?cf=rss

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Saturday, August 16th, 2014 Employment Opportunities Comments Off

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